Terms of Service

By accessing and using the website and services provided by Velora Rentals Ltd ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you and Velora Rentals Ltd regarding your use of our website and any transactions made through our platform.

When you use our website and services, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations

When using our website, you must not:

• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Use automated tools to access or scrape our website
• Engage in fraudulent activities or provide false information
• Harass, abuse, or harm other users

When making purchases or transactions through our website:

• All prices are in GBP and include applicable taxes unless otherwise stated
• Payment is required at the time of purchase or booking
• We reserve the right to refuse or cancel any order
• Prices are subject to change without notice

Our refund and cancellation policies vary by product or service. Please refer to our Return Policy for detailed information.

General refund terms:

• Refund requests must be submitted within the specified timeframe for each product/service
• Refunds are processed to the original payment method
• Processing times vary by payment method (5-10 business days for cards)
• Payment processing fees are typically non-refundable

All content on our website, including text, graphics, logos, images, and software, is the property of Velora Rentals Ltd or its content suppliers and is protected by UK and international copyright laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works from our content
• Use our trademarks, logos, or branding without authorization
• Remove copyright or proprietary notices from any content

Velora Rentals Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our website or services.

Our liability is limited to the maximum extent permitted by law. We are not responsible for delays, service interruptions, or other issues beyond our reasonable control.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in the Privacy Policy.

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.